Terms & Conditions

Listed below are the Booking Terms and Conditions (T&C) for George & Jennifer Greenham, Vine House, Yattendon Road, Hampstead Norreys, Berkshire RG18 0TF, Great Britain, hereafter referred to as Chalet Chanterelle.  These Booking Terms and Conditions form the basis of your contract with Chalet Chanterelle for renting Chalet Chanterelle on a self-catered basis  and shall be governed by and construed in accordance with English Law and any disputes arising out of or in connection with these Booking Terms and Conditions and are subject to the jurisdiction of the courts of England and Wales.

 

1  The booking agreement

Once you have received both, the availability confirmation and an e-mail with acceptance of the booking from Chalet Chanterelle, a booking enquiry will be held for 7 days pending the receipt of a 25% deposit, in euro, and a completed booking form.  The outstanding balance of the rent (75%) must be paid, in euro, 60 days before the start of the letting period together with the €1500 Damage/Security deposit, the €230 end of let period cleaning charge and the local “Taxe de Sejour”.

If the booking takes place less than 8 weeks before the start of the letting period, full payment of the rent must be made at the time of booking, together with the Security Deposit, the end of let cleaning charge and the local “Taxe de Sejour”.

If after 7 days the required booking form and appropriate payment have not been received, Chalet Chanterelle reserves the right to consider the booking cancelled and to rebook the chalet without notification.

The “Party Leader”, who must be at least 25 years of age, must complete the Chalet Chanterelle booking form on behalf of all named persons on the “Booking Form” and in doing so confirms everyone’s acceptance of these “Booking Terms and Conditions”. He/she is responsible for all matters relating to the booking and will be personally liable for all the monies outstanding to Chalet Chanterelle for the remainder of the group.

The “Party” refers to all persons booked to stay at Chalet Chanterelle by virtue of being listed on the Booking Form.

The maximum chalet occupancy of 10 will be strictly enforced. A child or baby will be counted as one, regardless of age and unauthorised occupancy is disallowed.

If at any time prior to the start of the letting period there are any name changes to be made in the “Party” members, these need to be notified as soon as possible by e-mail, by the original “Party Leader” to Chalet Chanterelle by submitting a new “Booking Form”.

2  The booking contract

Once Chalet Chanterelle has received your “Booking Form” and appropriate payment(s) Chalet Chanterelle will confirm the booking by sending you a receipt and invoice of any balance due. It is at this moment that that a binding contract comes into existence between you and Chalet Chanterelle.

The invoice will state when the final payment is due. If payment is not received in full and on time (60 days before the start date of the letting period) this will not be taken as notification of cancellation and you will be liable for the full payment of the outstanding rent. 

You are requested to carefully check the invoice as soon as you receive it and to raise any issues you may have with it with Chalet Chanterelle as a matter of urgency.

3  Prices

Chalet Chanterelle guarantees the rental charge for Chalet Chanterelle, on a self-catered basis, as that quoted at the time of booking and reserves the right to increase or decrease the price of any unsold weeks at any time.

Chalet Chanterelle permits the guests detailed on the Booking (up to a maximum of 10) to occupy the accommodation for the period of the Booking together with the use of the furniture, fixtures and effects. Guests are required to use the chalet for the purpose of a private holiday residence only and to adhere to the “House Rules” for their safety and convenience. The property must not be used for any business activity or for illegal purposes.  Price quoted include the use of the chalet, its contents and grounds, water, electricity, heating, bed linen, towels, kitchen towels, WiFi and firewood.

4  Payments

Payments, in “Euro”, by all major credit cards via PayPal will be accepted.

5  Insurance

All “Party” members are advised to buy adequate Travel Insurance in order to cover such things as the cost of cancellation by you, damage caused to the chalet or injury caused to third parties, and it is the responsibility of the “Party Leader” to ensure all members are advised to this affect.

If you do not take out an adequate insurance policy, Chalet Chanterelle will not be liable for any matter arising as a result and you will be responsible for paying to and indemnifying Chalet Chanterelle for any such sums as we may incur on your behalf.

6  Alterations / Cancellations by you

Should you wish to make changes or alterations to your chalet rental arrangements after they have been confirmed you must notify Chalet Chanterelle in writing / e-mail. We shall endeavour to assist you but we cannot guarantee that your requests will be met.

With the exception of name changes or additions (subject to a maximum occupancy of 10), all alterations to the existing booking may be deemed as a cancellation.

A reduction in the number of people in the “Party” will not in any way alter the rent charged.  However, the “Party Leader” must notify Chalet Chanterelle of any such change by e-mail as soon as possible.

Your deposit is refundable if cancellation is made more than 60 days before the start date of your letting period. If you cancel your booking at any time within 60 days of the start of the letting period, you will be liable for the full amount of the rent. 

The non-receipt of the balance of the chalet rent will not be taken as notification of cancellation and you will be liable for the full payment of the outstanding rent.

In the event of you having to cancel your booking within 60 days of the start of the letting period, the Damage/Security Deposit, the end of let cleaning charge and the local “Taxe de Sejour” will be refunded in full.

7  Alterations / Cancellations by us

We reserve the right to make alterations to our website before and after bookings have been confirmed. In the case that these might affect you we shall advise you as soon as we make them

In the very unlikely event that it is necessary for Chalet Chanterelle to cancel a confirmed booking, you will be notified at the earliest opportunity and will receive a full refund of all the moneys paid.  We accept no legal liability and will not pay any compensation.

There may be very rare occasions when we may be forced by “Force Majeure” events to curtail your rental period after it has begun. Should such an unlikely event occur we regret that we cannot make any refunds, meet any costs or expenses you may incur as a result or pay any compensation.  See below for description of “Force Majeure”.

8  Force Majeure

Regrettably we are unable to accept any liability or pay any compensation where the performance of our contractual obligations is prevented or affected by “Force Majeure” events.  By “Force Majeure” we mean any event which we or the supplier of services in question could not, even with due care and attention, foresee or avoid.

Such events may include, but are not limited to, war or threat of war, political unrest, adverse weather conditions, riots, civil strife, terrorist activity, industrial dispute, nuclear or technical disasters, volcanic ash disruption, fire, epidemics, third party acts of vandalism, acts of God and all similar events outside our control.

9  Our liability to you

Chalet Chanterelle accepts responsibility for ensuring that all parts of our contract with you are adequately performed subject to the following exceptions: -

                Chalet Chanterelle will not accept liability where any failure to perform or improper performance was due to:-

a) The act(s) and/or the omission(s) of the person(s) affected or any member(s) of their “Party”

Or

b) Those of a third party not connected with the provision of your booking and which were unforeseen or unavoidable

Or

c) Any event which either Chalet Chanterelle or the supplier of services in question could not have foreseen or forestalled even with all due care.

Chalet Chanterelle will not accept any liability for any cancellation, loss, delay, or cost wheresoever and whosoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides, snow conditions, airline strikes and the effect that any of these may have on travel, accommodation and activities.

Chalet Chanterelle will not accept any liability from limitations imposed by resort authorities, ski-lift operators, ski hire or ski-school operators.

Chalet Chanterelle will not accept any liability to any travel arrangements made by the “Party” or on behalf of the “Party”.

In the event of any liability being accepted, Chalet Chanterelle shall not be liable for more than the cost of the accommodation. No further compensation will be paid out.

Chalet Chanterelle and their agent do everything necessary to keep all equipment, fixtures, and fittings in the chalet in good working order.  However, it is impossible to guarantee that all appliances, facilities, public utilities etc., will be in working order at all times.  We will endeavour to correct any reported problems within the realms of our control as quickly as possible.  However, no refund will be granted for maintenance problems, including power/cable or telecommunication outages.

10 Your Liability

When as “Party Leader” you rent a chalet with Chalet Chanterelle, you accept total responsibility for any damage or loss caused you or any member of your “Party” to Chalet Chanterelle property, grounds, all its equipment, fixtures and fittings.  Full payment for such damage or loss must be immediately made to Chalet Chanterelle or the third party concerned, and the payment responsibility lies with the “Party Leader”, irrespective of who caused the damage.  If you fail to do so, you must indemnify Chalet Chanterelle against claims (including legal costs) made against us as a result of your actions.

We expect all clients to have consideration for other people.  No noisy parties or other disturbance will be permitted. Noise should be kept to a minimum between 10pm and 8am. If, in our reasonable opinion, you or any members of your party behave in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party (i.e. our agents, contractors, local residents, other clients), excessive noise inside or within the chalet grounds, or a negative impact on the reputation of Chalet Chanterelle, we reserve the right to terminate the booking for the person(s) concerned without notice.

In the above unlikely event, our responsibilities towards that person or persons (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses they may incur as a result.  We will also not make any refunds or pay any compensation to the individual(s) involved or to members of his/her party or associates wishing to curtail their stay as a result.

Any person not booked as part of the “Party” into Chalet Chanterelle can only visit the property whilst members of the “Party” are present and are not allowed to overnight in the chalet.  If the “Party” is in breach of this condition, Chalet Chanterelle reserves the right to refuse to accommodate them further and contractual conditions will be terminated immediately without any refund or compensation.

11  Children’s facilities in the Chalet and the resort

Families with children are welcome.  However, no matter how much care is taken, the chalet can never be completely childproof. Chalet Chanterelle will not be held responsible for any accidents occurring within the chalet or the chalet grounds.

It is the parent's, or guardian’s, responsibility to ensure that children are safe and supervised at all times.

Due to the open treads of the internal stairways, the chalet is not deemed to be suitable for children of crawling age.

Therefore, Guests with children of such an age must take full responsibility for any accident which may result. Neither Chalet Chanterelle nor the chalet owners will be held responsible for any such accidents.

Whilst Chalet Chanterelle may provide information on local creches, nanny or other childcare services these are operated independently from Chalet Chanterelle.  It is therefore most important that you ensure that are satisfied with their arrangements and terms and conditions before engaging their services and take up any problems you might encounter on that front with them.  Chalet Chanterelle will not accept any responsibility for their services.

12 People with mobility issues.

Due to the number of different levels in the chalet and stairs, regrettably this property is not suitable for people with mobility issues.

13  House rules

13.1  Outdoor shoes

It is important that, for your comfort and safety, a pair of slippers or indoor only shoes is included in your packing as

Outdoor shoes are strictly forbidden inside the chalet other than in the immediate entrance hall.

13.2  Smoking, Vaping & Naked Fames

Chalet Chanterelle operates a strict “No Smoking”, “No Vaping”, No Lit Candles” and “a “No Naked Flames” policy throughout the chalet or in the vicinity of entrance doors or windows.  Guests may smoke or vape in the grounds of the chalet providing the smoke does not enter the chalet and the residue of cigarette ends, cigars, matches or tobacco are removed and disposed of safely in the appropriate refuse bins.

For your health and safety, the burning of candles or other naked flames is not permitted in the chalet.

On post departure inspection of the property, Chalet Chanterelle reserves the right to retain in part or in whole the Damage/Security Deposit for the property where it has found a breach of this clause.

13.3  Animals & Pets

In consideration for future guests with allergies, animals/pets are strictly not permitted in Chalet Chanterelle.

A breach of this condition will result in the early termination of the booking and will incur an additional charge for the “Party Leader” for “deep cleaning” the chalet. In such circumstances Chalet Chanterelle will not make any refund for the early termination of the booking and will not be liable to make any compensation payments.

13.4  Security and Lost/Stolen Property

All members of the party have a duty to ensure that Chalet Chanterelle is kept properly secured at all times.  Always deadlock the boot/ski room and chalet front doors whether or not the chalet is occupied and ensure that all shutters on the middle floor are shut at night before retiring to bed.

Any client not properly securing the exits after leaving the chalet or the external boot/ski room will be liable for any property that is stolen from the chalet as a result of that negligence.

Chalet Chanterelle will not be held responsible for any theft or loss of personal possessions from the chalet, for any accidents, personal injury, or death occurring in the chalet or the chalet grounds under any circumstance.

13.5 Drains

Care should be taken in the prevention of blockages to the toilets and drainage system. Only toilet paper can be disposed of down the toilet pans.

14  Cleaning

There is a €230 charge for the end of let cleaning of the chalet for Winter 23/4 lets and €235 for Winter 24/25 lets.  This must be paid together with the reservation balance and the Damage/Security Deposit at least eight weeks prior to arrival.

Guests are expected to leave their accommodation in the same clean and tidy condition as they have found the chalet upon their arrival.

Guests are responsible for disposing of their own refuse, using one of the many town recycling points. For larger parties this is best managed on a daily basis.

Guests will be liable for any extra cleaning costs should the chalet be left in a soiled state and for any refuse disposal costs incurred.  This will be charged at the rate of Euro 42 per hour.

15  “Taxe de Sejour”

This is a local municipality levied tax that Chalet Chanterelle is legally obliged to collect in their behalf.  It is imposed on every person aged 18 and over holidaying in the resort. This tax amounts to between 3 and 4.5 Euro per person per day which will have to be paid by the guest at the same time that the reservation balance is paid.

In the unlikely event that the Guests don’t stay at the chalet, this tax will be refunded in full.

16  Damage/Security Deposit:

A Damage/Security Deposit of €1500 is required for all reservations. The Damage/Security Deposit must be paid in full at the same time as the reservation balance at least 8 weeks before the start of the letting period.

If there is no damage or loss to the chalet or its contents during your stay, and no additional cleaning or other charge is required, then the Damage/Security Deposit will be refunded in full within 15 days of the end of the letting period. Otherwise, any residual amount will be refunded as soon as possible thereafter, with detail of deductions made.

17  Keys:

The chalet and its boot/ski room are fitted with digital deadlocks. The codes will be given to you by the owner’s agent on your arrival at the chalet.

18  Rental Period - Arrival and Departure:

Chalet Chanterelle is let as a single unit for a period of 7 nights from Saturday to Saturday.  Earliest check in time is 17:00 local time. Guests requiring to check in after 20:00 must do so by prior arrangement and will be subject to an additional charge. Latest check out time is 09:00 local time. Guests requiring to check out before 08:00 must do so by prior arrangement.

19  Access:

Chalet Chanterelle staff, and agents thereof, reserve the right to gain access to the chalet. In such circumstances the Guests will be contacted in advance to make reasonable arrangements for such a visit.

However, in the very unlikely event of an emergency which requires an urgent visit to the chalet whilst the chalet is unoccupied and the “Guests” cannot be contacted for whatever reason, Chalet Chanterelle reserves the right to such entry but will ensure that the Guests are notified as soon as possible.

20  Website:

All descriptions on the chalet website, or any authorised third-party website, are given in good faith and are believed to be correct.

Whilst every care is taken to ensure that the information provided is correct, it should not be relied on exclusively and may be subject to alteration at any time without notice.

Once a reservation has been made the price cannot be altered. However, until then, the prices that appear on the website are guide prices only, and Chalet Chanterelle reserves the right to alter these, even after providing a quotation, until the time of confirmation of a reservation.

21  Services:

Any additional services arranged on your behalf by Chalet Chanterelle over and above the provision of the chalet are provided by third party independent suppliers, and your contract is with them. These suppliers provide their services in accordance with their own terms and conditions.

Some third-party terms and conditions may limit or exclude that service provider's liability to you. Copies of these third-party terms and conditions should be requested directly from the supplier concerned if required.

Chalet Chanterelle cannot accept any liability or pay any compensation with regard to any third-party service.

22  Terms of Contract:

These conditions and any contract to which they apply are governed in all respects by the law of the country determined by Chalet Chanterelle.

For the avoidance of doubt in the event of any conflict the provisions of these Terms and Conditions prevail, and the decision of the chalet owners is final and binding in all matters at all times.

Whilst every effort is made to ensure as full and accurate representation of the Chalet as possible, none of the details constitute a warranty, either express or implied.

Any warranty, express or implied, is disclaimed to the fullest extent allowed by the law. Nor is any representation made, express or implied, as to fitness of purpose.

Chalet Chanterelle reserve the right to alter any details for any reasons as may be deemed necessary.

End of Chalet Chanterelle’s Booking Terms and Conditions.